Cancellation and Rescheduling Policy

I understand that circumstances can change, and I aim to be as flexible as possible while respecting the time set aside for each client.

Cancelling or rescheduling appointments

Please provide at least 48 hours’ notice if you need to cancel or reschedule an appointment. Appointments cancelled or rescheduled with less than 48 hours’ notice may be charged in full or deducted from your package, as applicable.

I understand that emergencies and unexpected circumstances can arise. If you need to cancel at short notice due to illness, an emergency or a concern relating to your dog’s welfare, please contact me as soon as possible. These situations will be considered on an individual basis.

Late arrival and missed appointments

If you arrive late, your session may need to finish at the originally scheduled time to avoid affecting other appointments. Missed appointments without prior notice may be charged in full or deducted from your package.

Package bookings and refunds

Packages are designed to provide support over a series of sessions. If you decide not to continue with a package, please contact me to discuss your options. Any refund for unused sessions or services will be considered in line with the services already provided and applicable consumer law.

Changes made by me

If I need to cancel or reschedule an appointment, I will provide as much notice as possible and arrange an alternative appointment at a mutually convenient time. You will not be charged for appointments cancelled by me.

My priority is to provide a supportive and professional service while ensuring appointment times are used fairly and effectively.